Online Track & Trace - Follow the package on it's way to you.

You find your tracking number in the email we sent to you the day your products were shipped.  We ship with Public Mail, or Courier service.  Please see tracking links below. 

For shipments with Public Mail:
• the tracking number always ends with the letters PT - example of a tracking number: RC012345689PT (without any spaces in the number). Your products are sent to you from Portugal, so you can check the status of your shipment in the Portuguese Public Mail's "Track & Trace" plus in the online "Track & Trace" service from the Public Mail in your country (see links below).

Note, that
• the Public Mails online "Track & Trace" in your country may be active only from the day the shipment has arrived in your country
• the Portuguese Public Mails online "Track & Trace" can only track the package in your country if the Portuguese Public Mail has a "feedback" agreement with the postal services in your country

International shipments within Europe usually take 4-6 business days, or 4-12 business days if shipment to other destinations.  This is however not a guaranteed service, and the delivery time may be longer. Orders are often delayed when passing through customs in your country.  Please check in the online tracking service for your country, and with your local postal outlet or customs offices to see if the order is being held.

If you have not received your international order after 30 days, please contact us by email and provide your order number.
A Customer Care Specialist will review your order and respond to you with a resolution as quickly as possible.
If 30 days have passed and you still have not received your order, we will consider the package delayed and we will inquire the transport company about the status of the shipment.

 Online Track & Trace - Shipments by Courier:

	Nacex online parcel tracking (shipments within Europe)	Example of Nacex tracking number: xxxx/yyyyyyy xxxx = Nacex Office, yyyyyy = The tracking number
	CTT Expresso online parcel tracking (shipments within Europe)	Example of CTT Expresso tracking number: FA123456789PT
	FedEx online parcel tracking (shipments worldwide)
	GLS online parcel tracking (shipments within Europe)

 Online Track & Trace - Shipments by Public Mail:

(Click flag to access)	Country	Track & Trace from abroad - Comments
	Portugal (Origin country)
	Albania
	Austria
	Australia
	Belgium
	Bosnia And Herzegovina
	Brazil
	Canada
	Croatia
	Cyprus
	Denmark
	Finland
	France	Items sent from Portugal to France cannot be tracked using the French Mail's website. You can instead use the Portuguese Public Mails online "Track & Trace".
	Germany
	Greece
	Ireland
	Israel
	Italy
	Kuwait
	Luxembourg
	Malta
	Netherlands
	New Zealand
	Norway
	Poland
	Romania
	Russia
	Saudi Arabia
	Spain
	Sweden
	Switzerland
	UK	Items sent from overseas to the UK cannot be tracked using the UK Royal Mail website. You can instead use the Portuguese public mails online "Track & Trace".
	Ukraine
	United Arab Emirates
	USA	We ship with Air Mail Express to the USA.  Packages sent by us can be tracked in USPS site (click on the flag), but note that USPS tracking only works from the day the package is released from the US Customs. Until the package is released from the US Customs, USPS tracking will only show the following message: "We have received notice that the originating post is preparing to dispatch this mail piece." (it means that the Portuguese Public Mail (CTT) has forwarded the package to the US). NOTE: If you instead of using the link here go directly to USPS site, be aware that the tracking in USPS main page does NOT work for our shipments.  Select "QUICK TOOLS" in their menu, then select "Track a package". Here you can also sign up to receive delivery status updates from USPS by email. You can also use the Portuguese Public Mail's online tracking (see link in the beginning of this list).

 

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